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Resources

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The Customer Experience Strategy: North-Star Vision Development Playbook

​Developing a vision and strategy for customer experience can be difficult—if you don’t know where to start. The good news is that there’s a proven path to success, and this playbook will share it with you.

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​Discover "Experience Rules", the game-changing, best-selling book

Hosted by renowned customer service and experience expert, author, and speaker Shep Hyken, this virtual event gives a first hand exploration of and discussions about the future of customer experience activation, capabilities, and management.

Find useful resources as you learn and implement the Experience Operating System (XOS)

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Quick Start Playbook: CX Metrics Systems That Deliver ROI

This playbook covers the key components of the comprehensive CX Metrics Systems leaders use to predictably demonstrate how CX improvements directly impact business measures.

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Revolutionizing your Business with the Experience Operating System (XOS)

Join industry visionaries and Experience Rules! authors Michael Hinshaw and Diane Magers as they present a groundbreaking framework designed to revolutionize how businesses interact with their customers and employees.

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The Experience Operating System - The Employee View

This Guest Blog by Tamar Cohen discusses, with the author's permission, how the 8 keys identified in Experience Rules can be extended to incorporate our internal customer as well.

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